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Drive customer satisfaction and higher ROI with an AI-led, multilingual enterprise chatbot solution. Deliver source-linked, accurate, context-aware answers via chat, voice, and digital avatars, with actionable next steps and automated workflows.
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Traditional customer support systems were built for simpler interactions and lower volumes. At enterprise scale, they create architectural limitations that slow resolution times, fragment context, and drive up operational overhead for support teams.
Customers start in chat, switch to voice, then shift to email, and the story resets every time.
Systems fail to retain context or reliably retrieve data from SOPs, CRMs, and tickets, which leads to repeated customer queries.
Support teams spend hours manually assigning tickets or accessing documents.
Legacy chatbots struggle to verify the "why" behind answers. This creates regulatory penalties and accountability gaps.
Auriga Customer Support 360 is Scry AI’s virtual assistant platform that turns customer data into personalized support experiences. Enterprises can configure it using their knowledge bases, SOPs, and CRM systems, then deploy it across multiple channels to handle user queries. The platform provides real-time responses, automates routine tasks, and escalates issues with complete context.
The platform combines conversational AI, enterprise knowledge, and workflow automation to modernize customer support operations.
We have all been there, explaining our issue repeatedly as we move through different channels, from chat to call. Auriga Customer Support 360 transforms this fragmented experience into an intelligent, connected interaction across chat, voice, and digital avatars through a unified interface. It engages naturally across touchpoints, maintains context while anticipating needs, and even understands multilingual intent.
Analyzes SOPs, policies, knowledge bases, CRMs, and helpdesk systems to provide accurate, verified answers. It goes beyond simple retrieval, understanding why, when, and how each response applies, and its relevance to the current query. The platform’s AI conversational chatbot ensures every answer is source-linked and auditable, and retains context across follow-up questions.
Auriga doesn’t just understand customer intent and queries; it also reasons, decides, and triggers actions using your knowledge base. It can automate ticket triage and assign edge cases to human agents with a complete call summary and next-best personalized actions. The platform can integrate directly into portals, kiosks, and applications to resolve issues and align workflows across CRMs, ERPs, and ticketing platforms.
High volumes of repetitive Tier-1 queries create additional load and slow down support operations. Auriga handles these interactions instantly, reducing reliance on human agents while maintaining consistency across channels. It improves first-contact resolution and supports call routing and direct call forwarding to human agents when required.
Supports real-world enterprise scenarios, including ticket triaging, smart kiosk assistance at airports and branches, insurance claim tracking, e-commerce order and return management, and HR and IT helpdesk automation. It also provides live agent support for faster, more accurate information retrieval.
Teams using Auriga Customer Support 360 see transformative results across CSAT, deflection, and agent productivity.
faster Tier-1 resolutions
CSAT & NPS boost
lower cost per interaction
answer accuracy with proprietary AI & compliance-grade precision
Auriga securely connects to the systems your teams already use, including SOPs, policies, PDFs, knowledge bases, CRMs, ticketing tools, emails, and structured databases. Information is continuously ingested, indexed, and governed to ensure every response is based on the most current, approved enterprise knowledge.
When a customer reaches out via chat, voice, avatar, or self-service, Auriga analyzes the request using advanced NLP and proprietary algorithms. The system detects intent, sentiment, language, urgency, and historical context. It understands who the customer is, what they need, and where they are in their journey before generating a response.
Auriga retrieves or generates responses grounded in enterprise-approved sources, CRM data, and prior interactions. Every answer is fully traceable to its original source, policy, or record, making responses verifiable, compliant, and enterprise-safe across all languages and channels.
For routine and repeatable issues, Auriga autonomously executes actions such as ticket creation, triage, refunds, CRM updates, and ERP workflows. When an issue exceeds automation thresholds, the system escalates the case to a human agent. The agent receives full conversation history, customer context, detected intent, and AI-generated recommendations, allowing resolution to continue without restarting the interaction.
Every interaction feeds into Auriga’s continuous learning loop. Dashboards provide clear visibility into resolution rates, deflection, escalation patterns, and compliance metrics. Support leaders can audit responses, refine workflows, and optimize performance over time, ensuring the AI consistently improves accuracy, personalization, and operational efficiency.
Auriga Customer Support 360 integrates with enterprise systems, data sources, and support channels. It supports both cloud and on-premises deployments for flexible scalability.
Auriga is designed with compliance embedded at its core, ensuring AI-driven interactions remain secure, auditable, and enterprise-ready.
Built for regulated environments with strong data protection and governance controls.
Data remains within your infrastructure, keeping sensitive information secure.
Every interaction is linked to its source, ensuring full accountability and regulatory alignment.
We are trusted by enterprises globally.
Connect documents, databases, existing applications, and live data sources through secure connectors to ensure reliable data exchange across teams and workflows.
Supports high-volume customer interactions across service, claims, orders, and internal helpdesks without losing context.
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