AI Use Cases in Department of Homeland Security

Introduction

The Department of Homeland Security (DHS) is leveraging advanced artificial intelligence to enhance its operations across a range of critical areas. AI is being employed to streamline data management through entity resolution and improve investigative capabilities by integrating global trade data and enhancing maritime detection. Innovations in geospatial imagery and facial recognition further support situational awareness and response efforts, while AI-driven tools for document review, email analytics, and sentiment analysis improve efficiency and accuracy. Additionally, AI is optimizing user interactions through chatbots and refining processes for immigration case predictions and family matching. The following use cases reflect DHS’s commitment to using cutting-edge technology to enhance security, operational efficiency, and public service.

Use Cases

  • 1. Data and Entity Resolution

    Data and Entity Resolution automates the process of unifying data and resolving entities with high accuracy and efficiency at an enterprise scale. It employs Machine Learning models to ingest data from various sources and develop associations between disparate records, identifying probable connections, unique entities, and commonalities among independently submitted records. This automation is facilitated by a user-friendly tool that allows non-technical users to continuously train the models. This capability significantly enhances data management by ensuring that records are accurately linked and resolved, thereby improving data integrity and usability across the organization. The system’s scalability and speed make it a valuable asset for handling large volumes of data efficiently.

  • 2. Entity Resolution

    Entity Resolution leverages third-party global trade data to enhance and enrich investigations into entities of interest. By combining data from companies and goods across multiple languages, it provides network analysis to assess trade flows and associated risks in cross-border trade. This capability helps validate existing information held by the agency or offers a deeper understanding of networks of interest, thereby informing cross-border investigations more effectively. The system utilizes AI and Machine Learning models to manage the information, including data collection, structuring, entity resolution, network and risk analysis. These functions contribute to a comprehensive software knowledge graph and user-friendly frontend interface, enabling end users to interact with and analyze the data efficiently. This approach enhances the agency’s ability to conduct thorough and informed investigations.

  • 3. Geospatial imagery utilizing annotation

    Geospatial imagery utilizing annotation takes advantage of a commercial constellation of Synthetic Aperture Radar (SAR) satellites, which provide data capable of imaging any location on Earth, day or night, regardless of cloud cover. The system employs AI technologies such as machine vision, object detection, object recognition, and annotation to identify airframes, military vehicles, and marine vessels. Additionally, it includes built-in change detection capabilities that are particularly useful for disaster response missions. This technology ensures continuous and reliable monitoring of various objects and environments, enhancing situational awareness and response capabilities in critical situations. The ability to operate under all weather conditions makes it a robust tool for both routine surveillance and emergency scenarios.

  • 4. Integrated Digital Environment

    The Integrated Digital Environment offers managers a comprehensive view of end-user workflows, highlighting the most and least used applications and identifying opportunities for improvement. By applying AI and Machine Learning models to user activity data, such as application usage and flow between applications, it helps Customs and Border Protection (CBP) optimize the configuration of interfaces, resource utilization, and the development and deployment of applications. The system generates tailored analytics and insights, enabling metrics gathering, usage observation, dashboarding, and workflow experimentation to support analysts. It also customizes existing capabilities to provide the necessary automations for agency applications and systems. This creates a more connected and secure digital environment, enhancing the ability of CBP administrators to manage and optimize application usage effectively. The integrated approach ensures better connectivity and security across various applications, improving overall operational efficiency.

  • 5. RVSS Legacy Overhauled System Project (INVNT)

    Video Computer Aided Detection (VCAD) is software that allows Customs and Border Protection (CBP) end users to create and share vision detectors. These VCAD detectors are trained computer vision models capable of recognizing objects, people, and events in any image or video stream. Once trained, the detectors can monitor live video streams in real-time or efficiently search through pre-recorded video data or images to identify objects, people, and events of interest. This capability significantly enhances the ability to detect and analyze important visual information, improving situational awareness and response times. The system’s flexibility in handling both live and recorded data makes it a valuable tool for various surveillance and monitoring applications.

  • 6. Use of technology to identify proof of life

    The technology for identifying proof of life, known as “Liveness Detection,” employs Artificial Intelligence to minimize fraudulent activities, particularly within Customs and Border Protection (CBP) One app. This app serves as a single portal for various CBP services, catering to travelers, importers, brokers, carriers, international organizations, and other entities through a unified login. It uses guided questions to help users find the appropriate services, forms, or applications they need. The Liveness Detection feature utilizes the user’s mobile device camera along with AI algorithms to verify that the face presented to the app is indeed the person in front of the camera, and not a photo, mask, or other spoofing method. Ensuring the authenticity of submitted data is crucial for the app’s functionality within the agency, providing confidence that the individual is who and where they claim to be. This enhances the security and reliability of the app’s services.

  • 7. Vessel Detection

    Vessel Detection integrates advanced technologies and analytics to enhance maritime detection and the sensor network. By using machine-assisted and AI-enhanced detection and tracking, it improves the identification of illicit vessels in areas with high volumes of legitimate trade and recreational water traffic. This increases situational awareness and responsiveness to potential threats. The system allows agents to define a search area with specific criteria (e.g., people, drones, vehicles) and transmit these criteria to the sensors. Detected images are automatically recognized using AI algorithms, which filter, detect, and classify objects into Items of Interest (IoI) and “other” objects. IoIs are shared with other detection systems, while non-relevant objects (e.g., animals) are not. The system ensures seamless tracking and maintenance of IoIs across multiple sensors, enhancing maritime security and operational efficiency.

  • 8. Text Analytics for Survey Responses (TASR)

    Text Analytics for Survey Responses (TASR) is an application that uses Natural Language Processing (NLP) and text analytics to analyze survey responses. Currently, the Department of Homeland Security’s Office of the Chief Human Capital Officer (OCHCO) uses TASR to extract significant topics and themes from unstructured text responses to open-ended questions in the quarterly DHS Pulse Surveys. The extracted results are provided to DHS leadership to better inform agency-wide efforts aimed at meeting employees’ basic needs and improving job satisfaction. This application enhances the understanding of employee feedback, enabling more targeted and effective responses to their concerns and needs.

  • 9. Relativity One

    RelativityOne is a document review platform designed to improve efficiency in reviewing documents for litigation, Freedom of Information Act (FOIA) requests, and other scenarios requiring large-scale document review and production. This platform streamlines the document review process, making it faster and more efficient. By leveraging advanced technologies, RelativityOne helps users manage and analyze large volumes of documents, ensuring thorough and accurate reviews. This capability is particularly valuable in legal and regulatory contexts where timely and precise document handling is critical.

  • 10. Normalization Services

    Normalization Services provided by Homeland Security Investigations (HSI) use Artificial Intelligence to verify, validate, correct, and normalize various data elements such as addresses, phone numbers, names, and ID numbers. This streamlines the process of correcting data entry errors, identifying purposeful misidentification, and connecting information about individuals across HSI datasets, thereby reducing the resource hours needed for investigations. Examples of these services include normalizing less well-defined addresses into usable formats, inferring ID types based on provided values, categorizing name parts while considering additional factors, and validating and normalizing phone numbers.

  • 11. Email Analytics

    The Email Analytics application allows users to review and analyze email data obtained through legal processes. It incorporates AI to classify spam messages and perform named entity recognition (NER) to extract names, organizations, locations, and other entities from the emails. Additionally, the application integrates machine translation capabilities using a commercial product, enabling the analysis of emails in multiple languages. This tool enhances the efficiency and accuracy of email data review, making it easier to identify relevant information and patterns. The AI-driven features streamline the process, saving time and resources in legal and investigative contexts.

  • 12. Facial Recognition Service

    The Facial Recognition Service is utilized by Homeland Security agents and analysts during investigations to identify known individuals and extract faces for further investigation. This service is particularly useful in cases involving child exploitation offenses, human rights atrocities, and war criminals. The project is part of the Department of Homeland Security Innovation Lab’s Repository for Analytics in a Virtualized Environment (RAVEn). RAVEn supports large, complex analytical projects to enforce and investigate violations of U.S. laws. It also provides tools to analyze trends and isolate criminal patterns as needed.

  • 13. I-485 Family Matching

    I-485 Family Matching is designed to create models that match family members to their underlying I-485 petitions. The underlying immigrant petition indicates whether the I-485 is employment-based or family-based and includes information about visa classification and priority date, which helps predict visa usage when compared to the Department of State’s monthly Visa Bulletin. Matching an I-485 to its underlying immigrant petition is challenging because the only available matching field is the A-number, which is not always present, and name/date of birth matching is unreliable. The goal of I-485 Family Matching is to leverage AI to confidently connect petitioners and their families based on limited data.

  • 14. I-539 approval prediction

    The I-539 approval prediction project aims to train and build a machine learning throughput analysis model to predict when an I-539 “Application to Extend or Change Nonimmigrant Status” case will be approved through eProcessing. This model seeks to improve the efficiency and accuracy of the approval process via the eProcessing channel. By leveraging machine learning, the project aims to provide more reliable predictions, enhancing the overall processing experience for applicants. This approach can lead to potential improvements in the approval process, making it more streamlined and effective.

  • 15. Sentiment Analysis - Surveys

    The Sentiment Analysis – Surveys system offers a statistical analysis of quantitative survey results and uses Natural Language Processing (NLP) modeling software to assign sentiments to categories ranging from strongly positive to strongly negative. This system enables survey administrators to extract valuable insights from employee satisfaction surveys, incorporating both quantitative and qualitative data. The capability to analyze sentiments provides a deeper understanding of employee feedback, helping to identify areas of improvement and enhance overall job satisfaction. This tool is currently available on demand, making it a flexible and valuable resource for ongoing employee engagement efforts.

  • 16. Chatbot for International Trade Admin

    The Chatbot for International Trade Administration (ITA) is integrated into trade.gov to help ITA clients with frequently asked questions, finding information, and recommending events and services. Clients interact with the chatbot by asking questions or responding to prompts. The chatbot searches through ITA content libraries and staff inputs to provide answers and suggestions tailored to the client’s profile, whether they are an exporter, foreign buyer, or investor. This tool enhances user experience by providing quick and personalized assistance.

Conclusion

The Department of Homeland Security is transforming its operations with AI-driven innovations. Key initiatives include automating data and entity resolution to enhance data accuracy, utilizing global trade data for more effective investigations, and employing geospatial imagery for continuous monitoring and disaster response. AI also boosts maritime security through advanced vessel detection, improves document review with platforms like RelativityOne, and optimizes email analysis and sentiment assessment. Additionally, AI is refining processes in immigration case prediction, family matching, and user interactions via chatbots.

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    • Delete or alter any of the copyright, trademark, or other proprietary rights notices from copies of materials from this site.

    You must not access or use for any commercial purposes any part of the website or any services or materials available through the Website.

    If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website in breach of the Terms of Service, your right to use the Website will stop immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms of Service is a breach of these Terms of Service and may violate copyright, trademark, and other laws.

    User Submissions and Submission Standards

    The Website may provide you with the opportunity to create, submit, post, display, transmit, public, distribute, or broadcast content and materials to us or in the Website, including but not limited to text, writings, video, audio, photographs, graphics, comments, ratings, reviews, feedback, or personal information or other material (collectively, "Content"). You are responsible for your use of the Website and for any content you provide, including compliance with applicable laws, rules, and regulations.

    All User Submissions must comply with the Submission Standards and Prohibited Activities set out in these Terms of Service.

    Any User Submissions you post to the Website will be considered non-confidential and non-proprietary. By submitting, posting, or displaying content on or through the Website, you grant us a worldwide, non-exclusive, royalty-free license to use, copy, reproduce, process, disclose, adapt, modify, publish, transmit, display and distribute such Content for any purpose, commercial advertising, or otherwise, and to prepare derivative works of, or incorporate in other works, such as Content, and grant and authorize sublicenses of the foregoing. The use and distribution may occur in any media format and through any media channels.

    You represent and warrant that:

    • You own or control all rights in and to the User Submissions and have the right to grant the license granted above to us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns.
    • All of your User Submissions comply with these Terms of Service.

    We do not assert any ownership over your Content. You retain full ownership of all of your Content and any intellectual property rights or other proprietary rights associated with your Content. We are not liable for any statement or representations in your Content provided by you in any area in the Website. You are solely responsible for your Content related to the Website and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Content. We are not responsible or liable to any third party for the content or accuracy of any User Submissions posted by you or any other user of the Website. User Submissions are not endorsed by us and do not necessarily represent our opinions or the view of any of our affiliates or partners. We do not assume liability for any User Submission or for any claims, liabilities, or losses resulting from any review.

    We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Content; (2) to recategorize any Content to place them in more appropriate locations in the Website; and (3) to prescreen or delete any Content at any time and for any reason, without notice. We have no obligation to monitor your Content. Any use of the Website in violation of these Terms of Service may result in, among other things, termination or suspension of your right to use the Website.

    These Submission Standards apply to any and all User Submissions. User Submissions must in their entirety comply with all the applicable federal, state, local, and international laws and regulations. Without limiting the foregoing, User Submissions must not:

    • Contain any material that is defamatory, obscene, indecent, abusive, offensive, misleading, harassing, violent, hateful, inflammatory, or otherwise objectionable.
    • Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
    • Infringe any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person.
    • Violate the legal rights of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these terms of service and our Privacy Policy.
    • Be likely to deceive any person.
    • Promote any illegal activity, or advocate, promote, or assist in any unlawful act.
    • Cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, alarm, or annoy any other person.
    • Impersonate any person, or misrepresent your identity or affiliation with any person or organization.
    • Involve commercial activities or sales, such as contests, sweepstakes, and other sales promotions, barter, or advertising.
    • Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.

    Our Rights

    We have the right, without provision of notice to:

    • Remove or refuse to post any User Submission for any or no reason in our sole discretion;
    • Take any action with respect to any User Submission that we deem necessary or appropriate in our sole discretion, including if we believe that such User Submission violates the Terms of Service, including the Submission Standards, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Website or the public, or could create liability for the Company;
    • Take appropriate legal action, including, without limitation, referral to or cooperation with law enforcement or regulatory authorities, or notifying the harmed party of any illegal or unauthorized use of the Website; and
    • Terminate or suspend your access to all or part of the Website for any or no reason, including, without limitation, any violation of these Terms of Service.

    You waive and hold harmless company and its parent, subsidiaries, affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, and successors from any and all claims resulting from any action taken by the company and any of the foregoing parties relating to any, investigations by either the company or by law enforcement authorities.

    Third Party Links and Sites

    For your convenience, this Website may provide links or pointers to third-party sites or third-party content. We make no representations about any other websites or third-party content that may be accessed from this Website. If you choose to access any such sites, you do so at your own risk. We have no control over the third-party content or any such third-party sites and accept no responsibility for such sites or for any loss or damage that may arise from your use of them. You are subject to any terms and conditions of such third-party sites.

    Social Media Features

    This Website may provide certain social media features that enable you to:

    • Link from your own or certain third-party websites to certain content on this Website.
    • Send emails or other communications with certain content, or links to certain content, on this Website.
    • Cause limited portions of content on this Website to be displayed or appear to be displayed on your own or certain third-party websites.

    You may use these features solely as they are provided by us and solely with respect to the content they are displayed with. Subject to the foregoing, you must not:

    • Establish a link from any website that is not owned by you.
    • Cause the Website or portions of it to be displayed on, or appear to be displayed by, any other site, for example, framing, deep linking, or in-line linking.
    • Link to any part of the Website other than the homepage.
    • Otherwise take any action with respect to the materials on this Website that is inconsistent with any other provision of these Terms of Use.

    The Website from which you are linking, or on which you make certain content accessible, must comply in all respects with the Submission Standards set out in these Terms of Service.

    You agree to cooperate with us in causing any unauthorized framing or linking immediately to stop.
    We reserve the right to withdraw linking permission without notice.
    We may disable all or any social media features and any links at any time without notice in our discretion.

    Disclaimers, Liability and Indemnification

    You understand and agree that your use of the website, its content, and any goods, digital products, services, information or items found or attained through the website is at your own risk. The website, its content, and any goods, services, digital products, information or items found or attained through the website are provided on an "as is" and "as available" basis, without any warranties or conditions of any kind, either express or implied including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. The foregoing does not affect any warranties that cannot be excluded or limited under applicable law.

    You acknowledge and agree that company or its respective directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, or successors make no warranty, representation, or endorsement with respect to the completeness, security, reliability, suitability, accuracy, currency, or availability of the website or its contents or that any goods, services, digital products, information or items found or attained through the website will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that our website or the server that makes it available or content are free of viruses or other harmful components or destructive code.

    How We Limit Our Liability to You

    Except where such exclusions are prohibited by law, in no event shall the company nor its respective directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, or successors be liable under these terms of service to you or any third-party for any consequential, indirect, incidental, exemplary, special, or punitive damages whatsoever, including any damages for business interruption, loss of use, data, revenue or profit, cost of capital, loss of business opportunity, loss of goodwill, whether arising out of breach of contract, tort (including negligence), any other theory of liability, or otherwise, regardless of whether such damages were foreseeable and whether or not the company was advised of the possibility of such damages.

    Indemnification

    To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Company, its parent, subsidiaries, affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your breach of these Terms of Service or your use of the Website including, but not limited to, third-party sites and content, any use of the Website's content and services other than as expressly authorized in these Terms of Service or any use of any goods, digital products and information purchased from this Website.

    Dispute Resolution

    At Company’s sole discretion, it may require you to submit any disputes arising from these Terms of Service or use of the Website, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, to final and binding arbitration under the Rules of Arbitration of the American Arbitration Association applying Ontario law. (If multiple jurisdictions, under applicable laws).

    Any cause of action or claim you may have arising out of or relating to these terms of use or the website must be commenced within 1 year(s) after the cause of action accrues; otherwise, such cause of action or claim is permanently barred.

    Privacy Policy

    Your provision of personal information through the Website is governed by our privacy policy located at the "Privacy Policy".

    Governing Law

    The Website and these Terms of Service will be governed by and construed in accordance with the laws of the Province of Ontario and any applicable federal laws applicable therein, without giving effect to any choice or conflict of law provision, principle, or rule and notwithstanding your domicile, residence, or physical location. Any action or proceeding arising out of or relating to this Website and/or under these Terms of Service will be instituted in the courts of the Province of Ontario, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such action or proceeding. You waive any and all objections to the exercise of jurisdiction over you by such courts and to the venue of such courts.

    If you are a citizen of any European Union country or Switzerland, Norway or Iceland, the governing law and forum shall be the laws and courts of your usual place of residence.

    The parties agree that the United Nations Convention on Contracts for the International Sale of Goods will not govern these Terms of Service or the rights and obligations of the parties under these Terms of Service.

    Severability

    If any provision of these Terms of Service is illegal or unenforceable under applicable law, the remainder of the provision will be amended to achieve as closely as possible the effect of the original term and all other provisions of these Terms of Service will continue in full force and effect.

    Entire Terms of Service

    These Terms of Service constitute the entire and only Terms of Service between the parties in relation to its subject matter and replaces and extinguishes all prior or simultaneous Terms of Services, undertakings, arrangements, understandings or statements of any nature made by the parties or any of them whether oral or written (and, if written, whether or not in draft form) with respect to such subject matter. Each of the parties acknowledges that they are not relying on any statements, warranties or representations given or made by any of them in relation to the subject matter of these Terms of Service, save those expressly set out in these Terms of Service, and that they shall have no rights or remedies with respect to such subject matter otherwise than under these Terms of Service save to the extent that they arise out of the fraud or fraudulent misrepresentation of another party. No variation of these Terms of Service shall be effective unless it is in writing and signed by or on behalf of Company.

    Waiver

    No failure to exercise, and no delay in exercising, on the part of either party, any right or any power hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any right or power hereunder preclude further exercise of that or any other right hereunder.

    Notice

    We may provide any notice to you under these Terms of Service by: (i) sending a message to the email address you provide to us and consent to us using; or (ii) by posting to the Website. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.

    To give us notice under these Terms of Service, you must contact us as follows: (i) by personal delivery, overnight courier or registered or certified mail to Scry Analytics Inc. 2635 North 1st Street, Suite 200 San Jose, CA 95134, USA. We may update the address for notices to us by posting a notice on this Website. Notices provided by personal delivery will be effective immediately once personally received by an authorized representative of Company. Notices provided by overnight courier or registered or certified mail will be effective once received and where confirmation has been provided to evidence the receipt of the notice.

    Contact Us

    To request a copy for your information, unsubscribe from our email list, request for your data to be deleted, or ask a question about your data privacy, we've made the process simple:

    Email us