Dr. Alok Aggarwal

Best practices in offshoring of intellectual property services

When conversation turns to IP and offshoring things can often get heated. But whether people like it or not moving certain types of IP work to countries such as India is here to stay. And, if done properly, it can also bring major cost savings without any drop in quality.

The number of patent and trademark applications being filed with the United States Patent and Trademark Office (USPTO) and in other developed countries has been rising substantially, whereas the increase in the number of registered patent agents in these jurisdictions has not been keeping pace. For example, while patent applications grew by 6% annually between 1995 and 2005, the number of active patent attorneys grew by just 3.5%.

As is to be expected, this mismatch is leading to substantial increases in costs.

To contain these costs, many IP divisions of large, medium and small organisations, as well as many IP law firms, are already outsourcing some of their work – such as drafting of figures, literature searches, prior art searches and invalidation studies – to third parties in their home jurisdiction and to other countries. However, since both the price of, and the demand for, IP services has been increasing substantially, and since the corresponding budgets (for IP creation and maintenance) are only growing at the rate of inflation (if that!), more and more companies and many law firms are now beginning to look offshore to contain costs without jeopardising quality.

In spite of all of the hype surrounding the offshoring of legal and IP services, and forecasts about how many billions of dollars this is going to generate for Indian offshoring companies, research actually shows that as of 31st July 2006 only 1,750 professionals were providing offshored legal services from India, a number that is expected to grow to approximately 6,500 by December 2010. Furthermore, the Indian companies and the subsidiaries of large multinationals are likely
to generate approximately US$69 million from such work during 2006 and US$300 million
during 2010. Of the total of 1,750 professionals, only 610 IP professionals are providing offshored IP services from India, a number expected to grow to approximately 2,000 by December 2010. Furthermore, the revenue generated by these Indian companies from providing offshored IP services is likely to be approximately US$26 million in 2006 and approximately US$96 million in 2010. Finally, although there are reportedly more than 40 organisations (including third party vendors and subsidiaries of multinational companies) providing IP services, only five have more than 15 IP professionals.

Within intellectual property, the services that are being offshored include:

  • Literature searches and prior art searches. These include conducting prior art searches while drafting a patent  application and conducting freedom to operate studies, patentability searches and patent invalidity searches. It is estimated that out of 610 IP professionals currently providing offshore IP services from India, 190 are involved in such work and the corresponding vendors are charging between US$30 and US$50 per hour (depending upon the skill-level and domain expertise of these professionals).
  • Patent portfolio analysis and landscaping services. These services also include overlap analysis and the creation of claim charts, valuation modelling and competitive intelligence. These services are primarily required by licensing, strategy and business development departments of medium and large organisations, as well as by IP consultants and IP brokers who are involved in mining and licensing patent portfolios. Typically, these services require deeper domain expertise than the prior art searching services mentioned above. Only 80 IP professionals in India are currently providing such services, with vendors charging between US$50 and US$60 per hour.
  • Patent proof reading and docketing services. These are fairly standard paralegal services and 130 IP professionals are currently providing them from India. The rates for these services vary between US$20 and US$25 per hour.
  • Trademark, copyright and related IP services. Currently, 25 IP professionals in India are providing services that are related to trademarks and copyright issues, although during the next six to eight years, these services should contribute 10% to 15% towards the total amount of revenue generate by companies in India doing offshore IP work. The few Indian vendors who are providing these services are charging between US$25 and US$30 per hour.
  • Technical disclosure drafting, patent application drafting and help with prosecution. Currently, about 185 IP professionals in India are providing these services. In addition to writing a preliminary draft of a patent application – or a portion of it – and helping the foreign patent attorneys with drafting amendments, about a quarter of these professionals are helping organisations draft complete technical disclosures so attorneys can convert these quickly into USPTO compliant patent applications. The drafting of complete technical disclosures seems to be an area that is growing rapidly, especially with respect to the inventions coming out of India-based organisations, because US attorneys are unable to interview the inventors efficiently given the time zones and cultural challenges. The rates for such services vary between US$40 and US$60 per hour. Since these services have been offshored or outsourced by law firms and internal IP divisions of organisations only during the last five years, we discuss these
    services in greater detail in the next section.

Drafting of technical disclosures, patent applications and amendments

A patent application typically consists of the following activities: prior art searching; conducting interviews with inventors; drafting background; drafting specifications; drafting, claims; drafting summary; preparing drawings; and a final review, modifications and filing. Although the final step must always be performed by a attorney or agent registered with the relevant patent office,
other activities can be either completed by IP professionals in the relevant jurisdiction or in
a remote location. Currently, several very large companies are experimenting with three
models of patent application drafting in India.

Model one

The IP professionals in either a captive subsidiary or a third party firm draft the complete application (including drawing, say, USPTO compliant figures), while the internal IP attorneys review and modify the draft and then file it with the relevant patent office. In this model, a typical internal attorney spends between seven and eleven hours in performing some – or all – of the following tasks:

  • Half an hour to review the initial technical disclosure that was sent by the inventors.
  • One and a half hours to interview the inventors typically in the presence of the offshore IP professionals who join this interview in a teleconference.
  • Two and a half hours to review the initial draft of claims.
  • Three hours to review the initial draft of the remaining patent application.
  • Two hours to review the second draft.
  • One and a half hours for a final review and filing.

This model seems the most robust and if 100 or more applications are written in this model annually, then the total cost for drafting and filing an application (including the cost of internal attorneys and that of the offshore vendor) can be reduced to US$3,500 to US$4,000 per patent application.

Model two

The offshore, third party IP professionals draft the complete application (including drawing, say, USPTO compliant figures) while the IP attorneys from the client’s external law firm who are based outside India modify the drafts and then file the application with the relevant patent office. In this model too, a typical external attorney spends between seven and eleven hours in performing some – or all – of the tasks mentioned earlier and ultimately these attorneys become the attorneys of record with the relevant patent office.

This model seems to work quite well, but requires an internal champion within the client’s organisation whose focus is to make the process efficient, cost-effective and ultimately successful. If 100 or more applications are written in this model annually, then the total cost for drafting and filing an application (including the cost of external attorneys and that of the offshore vendor) can be reduced to US$4,500 to
US$5,500 per application.

Model three

A third variation has the third-party IP professionals drafting the complete application (including drawing, say, USPTO compliant figures). They then send the application to the IP attorneys of an external law firm who modify the draft and, in turn, send it to an internal attorney within the client’s organisation for final review, modification and filing. This model is probably the less compelling of the three because all the cost advantages are lost with two
different attorneys reviewing the drafts.

Additional help

Besides helping patent attorneys in drafting patent applications – in part or in their entirety – many offshore firms can also provide a technical assessment of the prior art cited by the patent examiner during the prosecution process. Furthermore, depending on the requirements of the patent attorneys, these firms can span from providing the basic material for drafting the response to the corresponding professionals drafting the complete response to the examiner’s objections themselves (which is then reviewed, modified and filed by the patent attorney).

Finally, as a lot of research and advanced development is beginning to occur in India, the drafting of complete technical disclosures seems to be a rapidly growing area, especially with respect to the inventions coming out of India-based organisations (because, as mentioned earlier, many attorneys find it extremely difficult to interview the inventors given the time zone difference and cultural complexities).

With respect to offshoring of patent-related services, the following four models seem to
be emerging.

Captive centres formed by law firms

Currently, Indian law does not allow foreign (ie, non-Indian) law firms to practise in India. Hence, some law firms in the US and elsewhere, as well as Indian firms themselves, are setting up subsidiaries so that they do not practise law in India but provide such IP services for export purposes only. For example, about four years ago, Schwegman Lundberg Woessner and Kluth PA – a law firm headquartered in Minneapolis – set up captive centres in Delhi-Gurgaon and Bangalore for one of its subsidiaries, Intellevate India, which currently has approximately 165 professionals, who are mainly involved in patent docketing and patent proofreading. As well as Intellevate, IPPRO and Metrix Services (PatentMetrix) are some more examples of Indian subsidiaries of law firms, although these are much smaller. Interestingly, about a year ago, Computer Patent Annuities (CPA) acquired a majority stake in Intellevate and hence it is unclear whether this model of non-Indian law firms opening subsidiaries in India for export purposes will actually work.

Joint ventures between law firms

Rather than opening their own captive centres, a few non-Indian law firms have started joint ventures with their counterparts in India. A good example is Cantor Colbourn in the US, which has joined hands with Lall & Sethi in India. However, since most joint ventures do not succeed – especially in India – one needs be cautious when treading this path. Furthermore, Indian lawyers practising intellectual property do not generally have an undergraduate degree in science or engineering and hence may not necessarily have a good grasp of technology, which in turn, often leads to a culture clash between the two firms forming the joint venture.

Captive centres of large technology companies

A good example of this model is General Electric, which has approximately 55 IP professionals within its GE Research and Development centre in Bangalore. These professionals seem to be providing many of the services previously described. At least 15 other multi-national companies are currently pursuing this model, but it is unlikely to succeed unless the corresponding centre has at least 100 professionals because it needs to have the critical mass to provide good career opportunities to its professionals. Currently, many of these captives are paying 20% or more above in compensation and are still having more than 50% annual attrition because the job market in India is extremely hot at this time. On the other hand, undoubtedly, some important advantages such as confidentiality, conflict of interest, work-product privilege and discoverability issues are easier to handle for captive organisations.

Third party vendors providing services to law firms

Third party vendors include companies that are providing research and analytics in general, or those that are set up by non- Indian attorneys and are domain specific, providing only legal and IP services. Such companies would almost always hire engineers and scientists in India, and train
them to become proficient in USPTO, PCT and WIPO rules and regulations, so that they
can provide all the patent-related services mentioned above.

General best practices

The following issues need to be investigated thoroughly by any organisation before it decides to take advantage of IP services provided by offshore locations.

Confidentiality and liability

In addition to signing the non-disclosure agreements (NDAs) and ensuring legal jurisdiction is in the relevant jurisdiction, it is important to understand the processes that the offshore organisation follows in order to maintain confidentiality. This includes signing appropriate documents with its employees as well as taking appropriate technical measures to minimise leakage of confidential information (eg, eliminating writing capabilities on individual PCs). Finally, if the work is being offshored to a third party then it is important to understand the liabilities carried by each party and whether the third party vendor has sufficient Professional
Errors and Omissions insurance coverage.

Conflicts of interest

This is an important issue to investigate especially for patent application drafting and invalidation searching. It is vital to be familiar with the policies, if any, followed by the offshore organisation as well as the processes it uses to manage conflict of interest issues.

Work-product privilege

Some believe that if the offshore organisation is interacting with a non-Indian attorney then the work-product privilege automatically extends to all this work, whereas there are others who feel that to ensure work-product privilege, all interactions should go through a law firm.

Export control

Prior to exporting information outside the United States, for example; either to an independent third party or to part of a domestic organisation located in a foreign country, a company may have to ensure that the export of such information or items is not in violation of export laws. In the US,
this issue comes under the authority of the Bureau of Industry and Security (formerly known as the Bureau of Export Administration), which is part of the Department of Commerce. The Bureau is responsible for implementing and enforcing the Export Administration Regulations (EAR),
which regulate the export and re-export of most commercial items. Most large companies have an internal department that deals with export controls and related issues and would be able to help such companies in handling this issue effectively.

Ensuring good processes at both ends

To obtain good results, it is important that all parties involved in offshoring have extremely well-honed processes. This includes people in the organisation that is sending the work providing timely and detailed feedback to the offshore organisation (so that its professionals can improve their work-product going forward), and the inventors and others responding quickly to the questions and issues raised by the offshore organisation. There should also be a clear understanding regarding the following: clear, written, project specifications; well defined expectations with respect to the work-in-progress and final deliverables; weekly conference calls and progress reports; and a written end-to-end schedule.

Training and staying current with case law

Before providing work to an offshore organisation, it is important to understand the training it provides to its professionals. Furthermore, to obtain the maximum benefit from this relationship, it is worthwhile making ongoing training available to the offshore professionals so that they can stay current with case law from relevant jurisdictions. It may also be the case that proficiency in written English of the IP professionals may not be up to the required standards. Since the entire area of intellectual property in, for example, India is relatively under-developed, most professionals have only a few years of experience; therefore, it is important to understand that many professionals are at best at the same level as an associate with one to two years of typical law firm experience.

Getting Samples and doing small pilots before diving deeper

Try to get samples of the work done by the offshore organisation (eg, granted patents, published applications and sanitised versions of prior art searches or IP landscapes) and if satisfied, then start with doing small ad hoc and on-demand projects (in the form of pilots) before embarking on a full-fledged offshore IP programme that may involve a dedicated team. If possible, ask the offshore organisation for references, although most large companies who are doing this well do not want to provide references because their programme is still in early stages, they do not want to risk negative publicity that might arise from offshoring, or they would like to protect their
competitive edge.

Blog Written by

Dr. Alok Aggarwal

CEO, Chief Data Scientist at Scry AI
Author of the book The Fourth Industrial Revolution
and 100 Years of AI (1950-2050)

Privacy Policy


At Scry Analytics Inc ("us", "we", "our" or the "Company") we value your privacy and the importance of safeguarding your data. This Privacy Policy (the "Policy") describes our privacy practices for the activities set out below. As per your rights, we inform you how we collect, store, access, and otherwise process information relating to individuals. In this Policy, personal data (“Personal Data”) refers to any information that on its own, or in combination with other available information, can identify an individual.

We are committed to protecting your privacy in accordance with the highest level of privacy regulation. As such, we follow the obligations under the below regulations:

  • Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and the applicable provincial legislations
  • the EU's General Data Protection Regulation (GDPR)
  • Brazil’s Data Protection Legislation (LGPD)
  • California's Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA) and California Online Privacy Protection Act (CalOPPA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Data Privacy Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope


This policy applies to the Scry Analytics, Inc. websites, domains, applications, services, and products.

This Policy does not apply to third-party applications, websites, products, services or platforms that may be accessed through (non-) links that we may provide to you. These sites are owned and operated independently from us, and they have their own separate privacy and data collection practices. Any Personal Data that you provide to these websites will be governed by the third-party’s own privacy policy. We cannot accept liability for the actions or policies of these independent sites, and we are not responsible for the content or privacy practices of such sites.

Processing Activities


This Policy applies when you interact with us by doing any of the following:

  • Make use of our application and services as an authorized user
  • Visit any of our websites that link to this Privacy Statement
  • Receive any communication from us including newsletters, emails, calls, or texts / SMS

Personal Data We Collect


What Personal Data We Collect

When attempt to contact us or make a purchase, we collect the following types of Personal Data:

This includes:

Account Information such as your name, email address, and password

How We Collect Your Personal Data


  • We collect Personal Data which includes Personal Data you provide, for example, when you:
  • Create an account or purchase products on our website;
  • Use our products or services;
  • Express interest in our products or services;
  • Subscribe to our newsletter;
  • Complete a voluntary market research survey;
  • Contact us with an inquiry or to report a problem (by phone, email, social media, or messaging service);
  • When you log in to our website via social media;

Automated technologies or interactions: As you interact with our website, we may automatically collect the following types of data (all as described above): Device Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted, such as incomplete orders or abandoned baskets. We collect this data by using cookies, server logs and other similar technologies. Please see our Cookie section (below) for further details.

If you provide us, or our service providers, with any Personal Data relating to other individuals, you represent that you have the authority to do so and acknowledge that it will be used in accordance with this Policy. If you believe that your Personal Data has been provided to us improperly, or to otherwise exercise your rights relating to your Personal Data, please contact us by using the information set out in the “Contact us” section below.

Device and Usage Data


When you visit a Scry Analytics, Inc. website, we automatically collect and store information about your visit using browser cookies (files which are sent by us to your computer), or similar technology. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help Feature on most browsers will provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie. If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.

We also process information when you use our services and products. This information may include:

  • Device IDs
  • Login information
  • IP Address
  • Time stamps
  • Authentication records
  • Location information
  • Individual Products you view
  • Web terms or searches that led you to the site
  • Time zone
  • Other operational data.
  • Data we collect from third parties

We may receive your Personal Data from third parties such as companies subscribing to Scry Analytics, Inc. services, partners and other sources. This Personal Data is not collected by us but by a third party and is subject to the relevant third party’s own separate privacy and data collection policies. We do not have any control or input on how your Personal Data is handled by third parties. As always, you have the right to review and rectify this information. If you have any questions you should first contact the relevant third party for further information about your Personal Data.

Our websites and services may contain links to other websites, applications and services maintained by third parties. The information practices of such other services, or of social media networks that host our branded social media pages, are governed by third parties’ privacy statements, which you should review to better understand those third parties’ privacy practices.

Purpose and Legal Basis for the Processing of Personal Data


We collect and use your Personal Data with your consent to provide, maintain, and develop our products and services and understand how to improve them.

These purposes include:

  • To deliver your product or service
  • Building a Safe and Secure Environment
  • To verify or authenticate your identity; and
  • Investigate and prevent security incidents such as breaches, attacks and hacks
  • Providing, Developing, and Improving our Products and Services
  • Deliver, maintain, debug and improve our products and services.
  • Enable you to access Scry Analytics, Inc. services and set up accounts.
  • Provide you with technical and customer support
  • Organize and Deliver Advertising and Marketing
  • Send you newsletters and other marketing communications about current and future products, programs and services, events, competitions, surveys and promotions held by us or hosted on our behalf; and
  • Organize events or register attendees and schedule meetings for events.
  • For research and development
  • To communicate with you about the Products and Services

Where we process your Personal Data to provide a product or service, we do so because it is necessary to perform contractual obligations. All of the above processing is necessary in our legitimate interests to provide products and services and to maintain our relationship with you and to protect our business for example against fraud. Consent will be required to initiate services with you. New consent will be required if any changes are made to the type of data collected. Within our contract, if you fail to provide consent, some services may not be available to you.

Where possible, we store and process data on servers within the general geographical region where you reside (note: this may not be within the country in which you reside). Your Personal Data may also be transferred to, and maintained on, servers residing outside of your state, province, country or other governmental jurisdiction where the data laws may differ from those in your jurisdiction. We will take appropriate steps to ensure that your Personal Data is treated securely and in accordance with this Policy as well as applicable data protection law.Data may be kept in other countries that are considered adequate under your laws.

Sharing and Disclosure


We will share your Personal Data with third parties only in the ways set out in this Policy or set out at the point when the Personal Data is collected.

We also use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Data here: Google Privacy Policy

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

Legal Requirement


We may use or disclose your Personal Data in order to comply with a legal obligation, in connection with a request from a public or government authority, or in connection with court or tribunal proceedings, to prevent loss of life or injury, or to protect our rights or property. Where possible and practical to do so, we will tell you in advance of such disclosure.

Service Providers and Other Third Parties


We may use a third party service provider, independent contractors, agencies, or consultants to deliver and help us improve our products and services. We may share your Personal Data with marketing agencies, database service providers, backup and disaster recovery service providers, email service providers and others but only to maintain and improve our products and services. For further information on the recipients of your Personal Data, please contact us by using the information in the “Contacting us” section below.

What are Cookies?


A cookie is a small file with information that your browser stores on your device. Information in this file is typically shared with the owner of the site in addition to potential partners and third parties to that business. The collection of this information may be used in the function of the site and/or to improve your experience.

How we use cookies?


To give you the best experience possible, we use the following types of cookies: Strictly Necessary. As a web application, we require certain necessary cookies to run our service.

Preference


We use preference cookies to help us remember the way you like to use our service. Some cookies are used to personalize content and present you with a tailored experience. For example, location could be used to give you services and offers in your area. Analytics. We collect analytics about the types of people who visit our site to improve our service and product.

How to control your cookies?


So long as the cookie is not strictly necessary, you may opt in or out of cookie use at any time. To alter the way in which we collect information from you, visit our Cookie Manager.

Cookies


A cookie is a small file with information that your browser stores on your device. Information in this file is typically shared with the owner of the site in addition to potential partners and third parties to that business. The collection of this information may be used in the function of the site and/or to improve your experience.

How we use cookies?


  • To give you the best experience possible, we use the following types of cookies:
  • Strictly Necessary. As a web application, we require certain necessary cookies to run our service.
  • Preference.
    1. We use preference cookies to help us remember the way you like to use our service.
    2. Some cookies are used to personalize content and present you with a tailored experience. For example, location could be used to give you services and offers in your area.
  • Analytics. We collect analytics about the types of people who visit our site to improve our service and product.

How to control your cookies?


So long as the cookie is not strictly necessary, you may opt in or out of cookie use at any time. To alter the way in which we collect information from you, visit our Cookie Manager.

Retention & Deletion


We will only retain your Personal Data for as long as necessary for the purpose for which that data was collected and to the extent required by applicable law. When we no longer need Personal Data, we will remove it from our systems and/or take steps to anonymize it.

Merger or Acquisition


If we are involved in a merger, acquisition or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy. Under certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

How We Keep Your Data Safe


We have appropriate organizational safeguards and security measures in place to protect your Personal Data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. The communication between your browser and our website uses a secure encrypted connection wherever your Personal Data is involved. We require any third party who is contracted to process your Personal Data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law. In the unfortunate event of a Personal Data breach, we will notify you and any applicable regulator when we are legally required to do so.

Children’s Privacy


We do not knowingly collect Personal Data from children under the age of 18 Years.

Your Rights for Your Personal Data


Depending on your geographical location and citizenship, your rights are subject to local data privacy regulations. These rights may include:

Right to Access (PIPEDA, GDPR Article 15, CCPA/CPRA, CPA, VCDPA, CTDPA, UCPA, LGPD, POPIA)

You have the right to learn whether we are processing your Personal Data and to request a copy of the Personal Data we are processing about you.

Right to Rectification (PIPEDA, GDPR Article 16, CPRA, CPA, VCDPA, CTDPA, LGPD, POPIA)

You have the right to have incomplete or inaccurate Personal Data that we process about you rectified.

Right to be Forgotten (right to erasure) (GDPR Article 17, CCPA/CPRA, CPA, VCDPA, CTDPA, UCPA, LGPD, POPIA)

You have the right to request that we delete Personal Data that we process about you, unless we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.

Right to Restriction of Processing (GDPR Article 18, LGPD)

You have the right to restrict our processing of your Personal Data under certain circumstances. In this case, we will not process your Data for any purpose other than storing it.

Right to Portability (PIPEDA, GDPR Article 20, LGPD)

You have the right to obtain Personal Data we hold about you, in a structured, electronic format, and to transmit such Personal Data to another data controller, where this is (a) Personal Data which you have provided to us, and (b) if we are processing that data on the basis of your consent or to perform a contract with you or the third party that subscribes to services.

Right to Opt Out (CPRA, CPA, VCDPA, CTDPA, UCPA)

You have the right to opt out of the processing of your Personal Data for purposes of: (1) Targeted advertising; (2) The sale of Personal Data; and/or (3) Profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. Under CPRA, you have the right to opt out of the sharing of your Personal Data to third parties and our use and disclosure of your Sensitive Personal Data to uses necessary to provide the products and services reasonably expected by you.

Right to Objection (GDPR Article 21, LGPD, POPIA)

Where the legal justification for our processing of your Personal Data is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for processing which override your interests and rights, or if we need to continue to process the Personal Data for the establishment, exercise or defense of a legal claim.

Nondiscrimination and nonretaliation (CCPA/CPRA, CPA, VCDPA, CTDPA, UCPA)

You have the right not to be denied service or have an altered experience for exercising your rights.

File an Appeal (CPA, VCDPA, CTDPA)

You have the right to file an appeal based on our response to you exercising any of these rights. In the event you disagree with how we resolved the appeal, you have the right to contact the attorney general located here:

If you are based in Colorado, please visit this website to file a complaint. If you are based in Virginia, please visit this website to file a complaint. If you are based in Connecticut, please visit this website to file a complaint.

File a Complaint (GDPR Article 77, LGPD, POPIA)

You have the right to bring a claim before their competent data protection authority. If you are based in the EEA, please visit this website (http://ec.europa.eu/newsroom/article29/document.cfm?action=display&doc_id=50061) for a list of local data protection authorities.

Withdrawing Consent


If you have consented to our processing of your Personal Data, you have the right to withdraw your consent at any time, free of charge, such as where you wish to opt out from marketing messages that you receive from us. If you wish to withdraw your consent, please contact us using the information found at the bottom of this page.

How to Exercise Your Rights


You can make a request to exercise any of these rights in relation to your Personal Data by sending the request to our privacy team by using the form below.
For your own privacy and security, at our discretion, we may require you to prove your identity before providing the requested information.

Changes


We may modify this Policy at any time. If we make changes to this Policy then we will post an updated version of this Policy at this website. When using our services, you will be asked to review and accept our Privacy Policy. In this manner, we may record your acceptance and notify you of any future changes to this Policy.

Contact Us


To request a copy for your information, unsubscribe from our email list, request for your data to be deleted, or ask a question about your data privacy, we've made the process simple:

Email us

Terms and Conditions


Our aim is to keep this Agreement as readable as possible, but in some cases for legal reasons, some of the language is required "legalese".

Your Acceptance of This Agreement


These terms of service are entered into by and between You and Scry Analytics, Inc., ("Company," "we," "our," or "us"). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively "Terms of Service"), govern your access to and use of www.scryai.com, including any content, functionality, and services offered on or through www.scryai.com (the "Website").

Please read the Terms of Service carefully before you start to use the Website.

By using the Website [or by clicking to accept or agree to the Terms of Service when this option is made available to you], you accept and agree to be bound and abide by these Terms of Service and our Privacy Policy, found at Privacy Policy, incorporated herein by reference. If you do not want to agree to these Terms of Service, you must not access or use the Website.

By accessing and using this website, You accept and:


Accept and agree to be bound and comply with these terms of service. You represent and warrant that you are the legal age of majority under applicable law to form a binding contract with us and, you agree if you access the website from a jurisdiction where it is not permitted, you do so at your own risk.

Updates to Terms of Service


We may revise and update these Terms of Service from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Website thereafter.

Continuing to use the Website following the posting of revised Terms of Service means that you accept and agree to the changes. You are expected to check this page each time you access this Website so you are aware of any changes, as they are binding on you.

Your Responsibilities


You are required to ensure that all persons who access the Website are aware of this Agreement and comply with it. It is a condition of your use of the Website that all the information you provide on the Website is correct, current, and complete.

You are solely and entirely responsible for your use of the website and your computer, internet and data security.

Prohibited Activities


You may use the Website only for lawful purposes and in accordance with these Terms of Service. You agree not to use the Website:

  • In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the exports of data software to and from the U.S. or other countries).
  • For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise.
  • To send, knowingly receive, upload, download, use, or re-use any material that does not comply with the Submission Standards set out in these Terms of Service.
  • To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation.
  • To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other persona or entity (including, without limitation, by using email addresses associated with any of the foregoing).
  • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the website, or which as determined by us, may harm the Company or users of the website, or expose them to liability.

Additionally, you agree not to:


  • Use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Website, including their ability to engage in real-time activities through the Website.
  • Use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.
  • Use any manual process to monitor or copy any of the material on the Website, or for any other purpose not expressly authorized in these Terms of Service, without our prior written consent.
  • Use any device, software, or routine that interferes with the proper working of the Website.
  • Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.
  • Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
  • Otherwise attempting to interfere with the proper working of the Website.

Intellectual Property Rights


The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms of Service permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:

  • Your computer may temporarily store copies of such material in RAM incidental to your accessing and viewing those materials.
  • You may store files that are automatically cached by your Web browser for display enhancement purposes.
  • You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication or distribution.
  • If we provide social media features with certain content, you may take such actions as are enabled by such features.

You must not:


  • Modify copies of any materials from this site.
  • Delete or alter any of the copyright, trademark, or other proprietary rights notices from copies of materials from this site.

You must not access or use for any commercial purposes any part of the website or any services or materials available through the Website.

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website in breach of the Terms of Service, your right to use the Website will stop immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms of Service is a breach of these Terms of Service and may violate copyright, trademark, and other laws.

User Submissions and Submission Standards


The Website may provide you with the opportunity to create, submit, post, display, transmit, public, distribute, or broadcast content and materials to us or in the Website, including but not limited to text, writings, video, audio, photographs, graphics, comments, ratings, reviews, feedback, or personal information or other material (collectively, "Content"). You are responsible for your use of the Website and for any content you provide, including compliance with applicable laws, rules, and regulations.

All User Submissions must comply with the Submission Standards and Prohibited Activities set out in these Terms of Service.

Any User Submissions you post to the Website will be considered non-confidential and non-proprietary. By submitting, posting, or displaying content on or through the Website, you grant us a worldwide, non-exclusive, royalty-free license to use, copy, reproduce, process, disclose, adapt, modify, publish, transmit, display and distribute such Content for any purpose, commercial advertising, or otherwise, and to prepare derivative works of, or incorporate in other works, such as Content, and grant and authorize sublicenses of the foregoing. The use and distribution may occur in any media format and through any media channels.

You represent and warrant that:


  • You own or control all rights in and to the User Submissions and have the right to grant the license granted above to us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns.
  • All of your User Submissions comply with these Terms of Service.

We do not assert any ownership over your Content. You retain full ownership of all of your Content and any intellectual property rights or other proprietary rights associated with your Content. We are not liable for any statement or representations in your Content provided by you in any area in the Website. You are solely responsible for your Content related to the Website and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Content. We are not responsible or liable to any third party for the content or accuracy of any User Submissions posted by you or any other user of the Website. User Submissions are not endorsed by us and do not necessarily represent our opinions or the view of any of our affiliates or partners. We do not assume liability for any User Submission or for any claims, liabilities, or losses resulting from any review.

We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Content; (2) to recategorize any Content to place them in more appropriate locations in the Website; and (3) to prescreen or delete any Content at any time and for any reason, without notice. We have no obligation to monitor your Content. Any use of the Website in violation of these Terms of Service may result in, among other things, termination or suspension of your right to use the Website.

These Submission Standards apply to any and all User Submissions. User Submissions must in their entirety comply with all the applicable federal, state, local, and international laws and regulations. Without limiting the foregoing, User Submissions must not:

  • Contain any material that is defamatory, obscene, indecent, abusive, offensive, misleading, harassing, violent, hateful, inflammatory, or otherwise objectionable.
  • Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
  • Infringe any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person.
  • Violate the legal rights of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these terms of service and our Privacy Policy.
  • Be likely to deceive any person.
  • Promote any illegal activity, or advocate, promote, or assist in any unlawful act.
  • Cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, alarm, or annoy any other person.
  • Impersonate any person, or misrepresent your identity or affiliation with any person or organization.
  • Involve commercial activities or sales, such as contests, sweepstakes, and other sales promotions, barter, or advertising.
  • Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.

Our Rights


We have the right, without provision of notice to:

  • Remove or refuse to post any User Submission for any or no reason in our sole discretion;
  • Take any action with respect to any User Submission that we deem necessary or appropriate in our sole discretion, including if we believe that such User Submission violates the Terms of Service, including the Submission Standards, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Website or the public, or could create liability for the Company;
  • Take appropriate legal action, including, without limitation, referral to or cooperation with law enforcement or regulatory authorities, or notifying the harmed party of any illegal or unauthorized use of the Website; and
  • Terminate or suspend your access to all or part of the Website for any or no reason, including, without limitation, any violation of these Terms of Service.

You waive and hold harmless company and its parent, subsidiaries, affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, and successors from any and all claims resulting from any action taken by the company and any of the foregoing parties relating to any, investigations by either the company or by law enforcement authorities.

Third Party Links and Sites


For your convenience, this Website may provide links or pointers to third-party sites or third-party content. We make no representations about any other websites or third-party content that may be accessed from this Website. If you choose to access any such sites, you do so at your own risk. We have no control over the third-party content or any such third-party sites and accept no responsibility for such sites or for any loss or damage that may arise from your use of them. You are subject to any terms and conditions of such third-party sites.

Social Media Features


This Website may provide certain social media features that enable you to:

  • Link from your own or certain third-party websites to certain content on this Website.
  • Send emails or other communications with certain content, or links to certain content, on this Website.
  • Cause limited portions of content on this Website to be displayed or appear to be displayed on your own or certain third-party websites.

You may use these features solely as they are provided by us and solely with respect to the content they are displayed with. Subject to the foregoing, you must not:

  • Establish a link from any website that is not owned by you.
  • Cause the Website or portions of it to be displayed on, or appear to be displayed by, any other site, for example, framing, deep linking, or in-line linking.
  • Link to any part of the Website other than the homepage.
  • Otherwise take any action with respect to the materials on this Website that is inconsistent with any other provision of these Terms of Use.

The Website from which you are linking, or on which you make certain content accessible, must comply in all respects with the Submission Standards set out in these Terms of Service.

You agree to cooperate with us in causing any unauthorized framing or linking immediately to stop.
We reserve the right to withdraw linking permission without notice.
We may disable all or any social media features and any links at any time without notice in our discretion.

Disclaimers, Liability and Indemnification


You understand and agree that your use of the website, its content, and any goods, digital products, services, information or items found or attained through the website is at your own risk. The website, its content, and any goods, services, digital products, information or items found or attained through the website are provided on an "as is" and "as available" basis, without any warranties or conditions of any kind, either express or implied including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. The foregoing does not affect any warranties that cannot be excluded or limited under applicable law.

You acknowledge and agree that company or its respective directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, or successors make no warranty, representation, or endorsement with respect to the completeness, security, reliability, suitability, accuracy, currency, or availability of the website or its contents or that any goods, services, digital products, information or items found or attained through the website will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that our website or the server that makes it available or content are free of viruses or other harmful components or destructive code.

How We Limit Our Liability to You


Except where such exclusions are prohibited by law, in no event shall the company nor its respective directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, or successors be liable under these terms of service to you or any third-party for any consequential, indirect, incidental, exemplary, special, or punitive damages whatsoever, including any damages for business interruption, loss of use, data, revenue or profit, cost of capital, loss of business opportunity, loss of goodwill, whether arising out of breach of contract, tort (including negligence), any other theory of liability, or otherwise, regardless of whether such damages were foreseeable and whether or not the company was advised of the possibility of such damages.

Indemnification


To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Company, its parent, subsidiaries, affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your breach of these Terms of Service or your use of the Website including, but not limited to, third-party sites and content, any use of the Website's content and services other than as expressly authorized in these Terms of Service or any use of any goods, digital products and information purchased from this Website.

Dispute Resolution


At Company’s sole discretion, it may require you to submit any disputes arising from these Terms of Service or use of the Website, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, to final and binding arbitration under the Rules of Arbitration of the American Arbitration Association applying Ontario law. (If multiple jurisdictions, under applicable laws).

Any cause of action or claim you may have arising out of or relating to these terms of use or the website must be commenced within 1 year(s) after the cause of action accrues; otherwise, such cause of action or claim is permanently barred.

Privacy Policy


Your provision of personal information through the Website is governed by our privacy policy located at the "Privacy Policy".

Governing Law


The Website and these Terms of Service will be governed by and construed in accordance with the laws of the Province of Ontario and any applicable federal laws applicable therein, without giving effect to any choice or conflict of law provision, principle, or rule and notwithstanding your domicile, residence, or physical location. Any action or proceeding arising out of or relating to this Website and/or under these Terms of Service will be instituted in the courts of the Province of Ontario, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such action or proceeding. You waive any and all objections to the exercise of jurisdiction over you by such courts and to the venue of such courts.

If you are a citizen of any European Union country or Switzerland, Norway or Iceland, the governing law and forum shall be the laws and courts of your usual place of residence.

The parties agree that the United Nations Convention on Contracts for the International Sale of Goods will not govern these Terms of Service or the rights and obligations of the parties under these Terms of Service.

Severability


If any provision of these Terms of Service is illegal or unenforceable under applicable law, the remainder of the provision will be amended to achieve as closely as possible the effect of the original term and all other provisions of these Terms of Service will continue in full force and effect.

Entire Terms of Service


These Terms of Service constitute the entire and only Terms of Service between the parties in relation to its subject matter and replaces and extinguishes all prior or simultaneous Terms of Services, undertakings, arrangements, understandings or statements of any nature made by the parties or any of them whether oral or written (and, if written, whether or not in draft form) with respect to such subject matter. Each of the parties acknowledges that they are not relying on any statements, warranties or representations given or made by any of them in relation to the subject matter of these Terms of Service, save those expressly set out in these Terms of Service, and that they shall have no rights or remedies with respect to such subject matter otherwise than under these Terms of Service save to the extent that they arise out of the fraud or fraudulent misrepresentation of another party. No variation of these Terms of Service shall be effective unless it is in writing and signed by or on behalf of Company.

Waiver


No failure to exercise, and no delay in exercising, on the part of either party, any right or any power hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any right or power hereunder preclude further exercise of that or any other right hereunder.

Notice


We may provide any notice to you under these Terms of Service by: (i) sending a message to the email address you provide to us and consent to us using; or (ii) by posting to the Website. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.

To give us notice under these Terms of Service, you must contact us as follows: (i) by personal delivery, overnight courier or registered or certified mail to Scry Analytics Inc. 2635 North 1st Street, Suite 200 San Jose, CA 95134, USA. We may update the address for notices to us by posting a notice on this Website. Notices provided by personal delivery will be effective immediately once personally received by an authorized representative of Company. Notices provided by overnight courier or registered or certified mail will be effective once received and where confirmation has been provided to evidence the receipt of the notice.

Contact Us


To request a copy for your information, unsubscribe from our email list, request for your data to be deleted, or ask a question about your data privacy, we've made the process simple:

Email us